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Hilton Colombo Residence
achieved the highest percentage increase in Richey Standards
in the Asia region for Hilton International for the period 2003
to 2004.
General Manager, Peter Simson received the award at the South
Asia General Managers’ Conference held in Phuket from
19 to 22 April, 2005. Peter Simson stated, “to win this
award is a wonderful achievement, a team effort which we can
all be proud of; the challenge now is to maintain our premier
position”. |
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The Richey
survey focuses upon evaluating and interpreting service performance,
and is conducted at Hilton International hotels worldwide. Richey
International Benchmarking Standards are used across the entire
globe in over 1500 hotels annually. These standards form the
basis for global competitor analysis and provide additional
details that might not be found elsewhere, for example, in areas
of food quality, detail cleaning and staff behaviour.
The Richey criteria are applied equally and without regard to
local conditions and economic reference, thereby providing clear
and objective measurements over time, a “gold standard”
if you will. Each standard is characterised by type of behaviour
or result. For example, “Staff smiles or makes pleasant
expression” is characterised as a Courtesy standard. “Coasters
and napkins clean and neat” is characterised as a Cleanliness
standard.
By identifying and investigating the types of behaviour that
are most challenging, direct actions and training steps can
be implemented by the respective hotel. |
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| Notes
to Editor |
Hilton International (HI), an operating division
of the UK based Hilton Group plc, owns the rights to the Hilton
brand name throughout the world, with the exception of the USA,
where the Hilton brand is owned and managed by Hilton Hotels
Corporation (HHC). Hilton International operates 403 hotels,
with some 261 branded Hilton and 142 under the mid-market Scandic
brand.
Under a joint venture agreement, Hilton International and the
North American based Hilton Hotels Corporation (HHC) share responsibility
for the Conrad brand, which includes 17 hotels in 12 countries.
A global marketing alliance between Hilton International and
Hilton Hotels Corporation extends the number of hotels operated
by both companies worldwide to over 2,700 – over 500 of
which are branded Hilton.
Hilton International employs over 71,000 staff in 80 countries.
Committed to doing business in a responsible way, Hilton International’s
aim is to bring a positive benefit to the societies in which
it operates through high quality services, economic growth,
environmental protection, community involvement and employment. |
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| Notes
to picture editor: |
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High resolution Hilton images are
available for the media to download free of charge from www.vismedia-online.com |
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For more information on Hilton Group and latest
news, please visit our corporate website, at: www.hiltongroup.com |
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